Frequently Asked Questions
About the App
What kind of app is Trecord?
Trecord is an app that lets you simply record your training and weight. It supports both iOS and Android, and your data is automatically synced to the cloud.
Can I use it for free?
Yes, basic features are available for free.
For more records and additional features, please consider upgrading to a paid plan.
Which devices are supported?
It is available on iOS (iPhone) and Android smartphones.
Account & Data
Is account registration required?
Basic recording features can be used without an account. Account registration is required for cloud sync and data backup.
Can I keep my data when switching devices?
Yes, simply log in to your account and you can use the same data after switching devices.
I forgot my email address and cannot log in
Once we verify your identity, we will contact you at the registered email address. Please see the page below for details.
I don't know my email address either
Please see the details below
How can I delete my data?
You can delete your account from the app settings. Once deleted, all data will be permanently removed.
Pricing & Plans
How do I pay for a paid plan?
You can pay through in-app purchases via the App Store (iOS) or Google Play (Android).
Can I change or cancel my plan?
Yes, you can change or cancel at any time through the subscription management screen in the App Store or Google Play.
Can I get a refund?
Refunds are subject to each store's policy. Please check the App Store or Google Play help for details.
How to cancel store subscription
Please see the details below
Other
What if I find a bug?
Please report it through the in-app feedback feature or the contact form.
Can I request a feature?
Yes, you can send feature requests through the in-app feedback feature. We will consider your feedback for future updates.
Can't find the answer you're looking for?
Contact Us